Communication

A Business Analyst is constantly communicating with the clients. Being the bridge of communication between the organization and stakeholders. So, how can a Business Analyst ensure that the bridge never collapses? By ensuring our communication skills is not only strong but flexible. In the BABOK has a section dedicated to communication. Let's look at these more closely

Verbal Communication 

Is to convey ideas, concepts, facts and opinions to a variety of stakeholders. effective verbal communication is imperative in the organization. As a Business Analyst, we facilitate interviews, meetings workshops require verbal communication. You want people talking to us. We are constantly digesting feedback, business requirements and perspectives.

Non-verbal Communication

Are communication skills that enable the effective sending of messages. Such as body movement, posture, facial expressions, gestures, and eye contact. Non-verbal communication skills can present a trustworthy, confident and capable demeanor. As a Busine Analyst being aware of non-verbal cues. Thus provides the opportunity to address the feelings of others that are not verbally spoken.

Written Communication

As a Business Analyst, you write requirements, business needs, and emails daily. Written communication is also the same as verbal communication. Conveying ideas, concepts, facts, and opinions to your stakeholder. Communication should be written so your audience can understand the topic. Therefore a properly written document can be used to give a clear idea or understanding of a topic.

Listening

Effective listening allows the business analyst to accurately understand information that is communicated verbally. Interpretation is critical in accurately understanding the information being conveyed. In order to achieve this, we use active listening techniques. If this is not done then it is possible that a misinterpretation can happen.